Join PSHRA's Conflict Resolution in Action, part of the New Power Learning Series, and learn to recognize, de-escalate, mediate, document, and resolve workplace conflict with fairness, consistency, and confidence.
Conflict is unavoidable in public sector workplaces, but unresolved conflict is where the real risk begins. Learners will gain practical tools to identify the root causes of workplace conflict, de-escalate tense conversations, mediate disputes, support managers, and document resolution efforts appropriately.
Designed specifically for public sector HR professionals and will address the unique challenges of government workplaces, including hierarchy, union or labor-management dynamics, public accountability, political pressure, long-tenured employees, fear of retaliation, policy constraints, and the need for fairness and transparency.
The PSHRA Power Learning Series offers you bite-sized learning for HR Professionals like you.
Don’t miss this chance to engage with your peers. This course includes three Live Zoom Meetings. During these sessions, you will receive personalized instruction and support from your expert instructor.
Time: Three one-hour online sessions over three weeks.
A confirmation email, with login instructions, will be sent upon registration, and access will open one day before the start date.
Your course invoice must be paid in full to gain access. If your payment will arrive after the course start, please contact us at meetings@pshra.org.
Course Syllabus
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Making public sector work better®.